Voxtrong Group is highly committed to keeping client's personal information safe and secure and we collect only essential and inevitable information to process your order. We never share any of your information with any individual outside our company in any way until you agree to permit us for doing so.
We collect clients’ information via Email, Phone and Contact Us and Order Form and it is protected as per privacy policy set by Voxtrong Group. Clients’ information is never disclosed, shared or sold to any third party services. Initially, the personal information we require is about clients’ name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in order to start working on your order. Additionally, collection of information includes opinions pertaining to complaints, appreciation and comments about the product. Technical information which is collected and recorded includes your IP address, browser version, operating system and the date and time when you visit. Google Analytics or some similar tool or service is also used for collecting this data.
First of all, the information we collect helps us to understand exactly what product you need and what special things would you require in it and secondly the billing information is inevitable for payment process. The email addresses are used for communication about order status, comments and opinions and delivery of the finalized product. Moreover, we may send emails of update on the website, promotional offers, launch of a new product/service and the latest news in the industry. This information also helps us to improve our marketing strategies and compile the record of the most selling products.
To make sure the practice of the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain as “https://”. Therefore, we assure that there is no issue at all with the privacy of payment process and billing information.
Confidentiality is surely a serious concern and we are fully aware of the fact and this is why we never compromise over the confidentiality of our clients’ information. We use your personal information in order to keep in touch with you so that we can have smooth communication about the order process. Therefore, your entire information like name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a secure location which is accessible by the designated members only ensuring that it stays safe and there is no threat of its being stolen or hacked. We reassure that your personal information will never be released to any third party in any circumstances until you allow or we are forced by law.
Voxtrong Group may amend its privacy policy for more strict security concerns if needed. However, the entire amendments about personal information security concerns will be declared with a prior notice of the effective date of amended or updated privacy policies.
There is a number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. Since our major objective is to provide best services to our customer therefore, we do offer unlimited free revision until customer get 100% satisfied with our services. The Standard revision will be 48 hours’ time.
Voxtrong Group refund policy will be nil if;
Note: Voxtrong Group holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Voxtrong Group. The company will be the rightful owner of the designs.
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Voxtrong Group, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Voxtrong Group always make sure to provide the best services to our clients and our dedicated team of designers do their best to fulfill your expectations.
We believe in providing the best designs and each of our designs is bespoke and plagiarism free.
Voxtrong Group always prefer to meet the expectation of its clients and therefore it offers 100% satisfaction is below manners
Voxtrong Group keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
If you have any confusion or concerns regarding our privacy policies, you can contact us via our contact us form.
