Terms & Conditions

We give our best to tranform your business digitally through our website design service. You can place your trust on the flexibility and personal attention you will receive throughout the whole working process. Please find the following terms as support in order to maintain our working relationship.

Acceptance of Terms

When you visit Voxtrong Group(The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.

You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.

Revision Policy

Voxtrong Group gives you assurance regarding unlimited revisions according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.

New Order Turnaround Time

Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

If you have any queries with the teamwork signup/invitation, please contact us at [email protected]

REFUND POLICY

Voxtrong Group's refund policy will be nil if;

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The website has been made live.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The website copy/content has been approved by the client's end, given that they have purchased the service through us.
  • The client has asked for revisions for website copy/content, given that they have purchased the service through us.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • The processing and services fees will also be included in the total order amount at the time of sign-up. They are non-refundable and will appear separately in the client's statement. These charges won't be more than $3 regardless of the total order amount.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Voxtrong Group holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Voxtrong Group. The company will be the rightful owner of the designs.

Mobile APP DEVELOPMENT POLICY

Our refund policy will be nil if;

  • The primary design concept has been approved.
  • The app has been made live on test flight and approved by the client.
  • CLAIM YOUR REFUND

    To have your refund, follow the following steps:

    You can claim your refund by:

    Live Chat Click here to start chat now

    Sending us an Email: [email protected]

    As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

    After you have received your refund, you will not have any rights to any designs submitted by Voxtrong Group, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

    REFUNDS

    Voxtrong Group will make refunds of the project to customer using the same payment methods that customer used to make the customer payment to Voxtrong Group or via any other method specified by Voxtrong Group from time to time. Voxtrong Group determines that issuing a refund to Customer will avoid any dispute or chargeback.

    CONTENT POLICY

    Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by the Voxtrong Group team and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by Voxtrong Group.

    We use dummy text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.

    QUALITY ASSURANCE POLICY

    We do our best to meet your requirements and our designers do their best to fulfill your expectations.

    We believe in providing best designs and each of our designs is well researched and well crafted.

    100% SATISFACTION GUARANTEE

    Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

    DELIVERY POLICY

    The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.

    RECORD MAINTENANCE

    Voxtrong Group keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

    CUSTOMER SUPPORT

    Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

    COMMUNICATION POLICY

    Voxtrong Group will not be responsible for any communication done via any other platform than “[email protected]” or any numbers not provided by us or given on our official website. We hold full responsibility for any information held or shared through our parent company We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.

    Get in Touch for Free Consultation Today